Reservations and Cancellations
Reservations may be made up to one month in advance through our online scheduling system. Members have no restrictions.
No Shows and Late Cancellations
We completely understand that occasionally unforeseen circumstances occur that may require you to cancel a class or no-show. We are flexible and understanding of these situations; please email us.
Cancellations will be accepted up to 4 hours in advance. Everyone will get one free late cancellation or no-show for cycling. After that the following will apply:
Accounts with Class Packages (eg. 10 class, or 20 class) – At the time of a late cancellation or in the event of a no-show, a ride will be deducted from your pass card.
Accounts with an Unlimited Package – A $10.00 fee will be added to your account at the time of a late cancellation or in the event of a no-show. This fee will need to be paid before you will be able to register for, or participate in your next class.
We understand that unforeseen circumstances can happen, and management can stray from this policy if we deem it appropriate!
We allow make-up classes for our boot camps due to the 10 week commitment that is required. Please limit this, and only take advantage of this in unforeseen circumstances. Advice us as soon as possible and we will accommodate you.
Reservations, Drop-ins and Bike Release Policy
You can always drop-in without a reservation, and if there are unreserved bikes, you can pay for a drop-in ride or use a ride from your class package. If you reserve in advance, please be punctual - 5 minutes is enough! Empty bikes will be released to drop-ins at the start of each class.
Setting up an Account and Reserving your Class
Please use our interactive and convenient online scheduling system. It’s an easy way for you to buy class passes,memberships, boot camps, reserve bikes and classes, check your account, learn about our instructors and more. Once you have established a log-in and password, you can easily:
- View the cycling schedule and boot camp schedule
- Buy classes, memberships and boot camp enrollments
- Reserve a cycling class up to one month in advance
- Cancel indoor cycling classes up to 4 hours in advance with no penalty
- Check your pass card status and your scheduled classes
- Learn about our instructors and substitutions
- View your scheduled classes, enrollments, boot camps and history
All prices listed are in Canadian currency and do not include HST. HST will be added at check-out.
All sales of memberships, class packages and enrollments are final and non transferable. However under special circumstances the management has discretion to consider extensions and transfers.
Login and Password
It is important for you to protect against unauthorized access to your password and to your computer. If you use this Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Be sure to sign off when finished using a shared computer.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. When you visit this website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e- mail or via this Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. The information you provide is used to fulfill requests from you. If at any time you wish us to delete any information or stop communicating with you, you may contact us on firstname.lastname@example.org and we will do so. You may also use the unsubscribe button on the emails reply unsubscribe to us.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
By e-mail: email@example.com
By Phone: 902-444-7REV
We reserve the right to make changes to this policy. Any changes to this policy will be posted.
Feel free to contact us with any additional questions firstname.lastname@example.org